What are the shipping times for your products?
We take 1-2 days to process your order and then 1-2 weeks to deliver it to you.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide.
Where do we ship from?
Our offices are located in Quebec City, Canada. Our international warehouse is located in China.
Do you provide tracking information?
Yes, wait 3 days after your order and ask us via email at email@example.com.
I have received a damaged item. What can I do about it?
We have never been faced with this kind of inconvenience. But, if that happens to you, send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Quebec, Canada.
I still haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at email@example.com.
Do you have a refund policy?
We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the recourse is made within 30 days from the date of the order and the product(s) concerned has (have) not been used . For more information, please read more about our refund policy.